Basic amenities such as snacks, coffee or water, and a bathroom rank high among truck drivers as improvements shippers can implement at their locations to improve the driver experience.

Of drivers surveyed by the firms, 44.4% say having a breakroom open to drivers and offering snacks, coffee or water, free WiFi and bathrooms is most important to them while 22.3% think more understanding of mistakes and tardiness is most important. Sixty-one percent of respondents believe warehouses can be better partners in the process by becoming more efficient in loading and unloading

In the past year, shipper of choice has become a mantra for some as capacity shrunk and rates rose. Paying quickly and accurately and keeping driver detention time to a minimum are just two of the approaches shippers are trying to achieve shipper of choice status.d

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Collected comments across driver databases of what drivers were most often mentioning in communications. Topping that list were mentions of work relationships, mentioned the most by 17.1% of all drivers, followed by equipment (16%), logistics related to the driver’s workday (15.9%) and pay (15.3%).

Among drivers’ overall concerns, reasonable compensation tops the list, with 71% noting it as a job frustration. Driver safety, both on and off-the-road, came in second, mentioned by 66.7% of drivers and privacy issues because of the ELD mandate were third, mentioned by 55.9% of respondents.

Breaking down the safety issues, 38.7% said that inconsiderate or unsafe drivers on the roadway were a significant frustration of the truck driver’s job, while 34.2% said unfriendly facilities or customers created the most difficulty on the job. Another 32.1% said finding a place to park at night was the most difficult part of the job.

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